Customer Service
Customer Service
At Rtune Racing, your satisfaction is our priority.
We’re here to help with any questions, concerns, or issues you may have before or after your purchase. Whether it’s about product information, order status, shipping, returns, or warranty claims — our team is ready to assist.
How to Contact Us
📧 Email Support
sales@rtunesracing.com
We aim to respond to all emails within 24 business hours.
📞 Phone Support
626-934-8888
Available Monday – Friday, 9:00 AM – 5:00 PM (PST)
📍 Mailing Address
168 Mason Way Ste-B7, City of Industry, CA91746
Helpful Links
Order Assistance
Order Status – You will receive a tracking number via email once your order ships. You can also contact us for updates.
Order Changes or Cancellations – Please reach out as soon as possible after placing your order. Orders already processed or shipped cannot be changed or canceled.
Product Support
Need help choosing the right part or have an installation question?
Our knowledgeable team can assist you with product recommendations, fitment details, and general guidance. Please have your vehicle’s make, model, year, and engine details ready.
Returns & Exchanges
To request a return, please review our Return Policy and contact us for a Return Authorization (RA) number.
Items returned without prior authorization will not be accepted.
Warranty Claims
For warranty-related issues, visit our Warranty & Registration page.
Provide your proof of purchase, photos/videos of the issue, and product details to start the claim process.
Business Hours
Our customer service team is available during the following hours:
Monday – Friday: 9:00 AM – 5:00 PM (PST)
Saturday – Sunday: Closed
We appreciate your business and thank you for choosing Rtune Racing!
Your trust means everything to us, and we’re committed to giving you the best shopping experience possible.